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Authenticate Smobi on Salesforce.com
Ask your Salesforce administrator to add Smobi to the Trusted IP range:
If Smobi is included as a trusted IP on the Salesforce account it will negate the need to enter the security token on the mobile device the first time the user login to Smobi mobile. The security token is difficult to enter correctly and each mobile user is required to enter it the first time they login to Smobi mobile. It is recommended that Smobi is added as a trusted IP since it is only required to be done once on the Administration web interface.
Note: If the IP is set Smobi users does not have to enter their security tokens on their mobile devices.
The administrator can view the process of adding Smobi as a trusted IP in the Administrator User Guide.
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Enter the security token
If you do not have your existing security token, you can get it by logging on to your Salesforce account on your desktop. Click on "Setup" in the top right corner where you will find the "Setup - Help - Logout" options. A page with "Your Personal Setup" will appear. In the "My Personal Information" field, click on the third option.
"Reset your Security Token", which will take you to a next page where you have to click on "Reset Security Token" to confirm the action. Your security token will be sent to the email address connected to your Salesforce account.
When entering your security token, you will use your password plus your token that has been emailed to you. For instance if your password is "password" and your token "xxxxxx", you will enter "password xxxxxx". Your Security token will be saved on your mobile application and you will not have to enter it every time you login.
On the bottom of your screen you will find an OK button on the right-hand side. Click on that navigation button to log into your Saleforce mobile application.
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