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Authenticate Smobi on Salesforce

 

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Salesforce requires that third party applications are authenticated as a security measure. There are two authentication methods.

  • The company Salesforce administrator can add the Smobi address to the trusted IP range on the company Salesforce account. This is the recommended method since it negates the need for each Smobi mobile user to enter the security token on their mobile devices.
  • Each Smobi mobile user must enter their security token that is linked to their Salesforce account the first time they login to Smobi mobile. The security token is long and difficult to enter, it is therefore recommended that the Administrator sets the Smobi address as a trusted IP.

 

Adding Smobi to the Trusted IP range:

 

To manage the list, go to Setup -> Administration Setup -> Security Controls -> Network Access -> New -> IP:79.125.11.60 (begin and end range)

 

OR

 

Get your security token.

 

If you do not have your existing security token, you can get it by logging on to your Salesforce account on your desktop. Click on "Setup" in the top right corner where you will find the "Setup - Help - Logout" options. A page with "Your Personal Setup" will appear. In the "My Personal Information" field, click on the third option.

 

"Reset your Security Token", which will take you to a next page where you have to click on "Reset Security Token" to confirm the action. Your security token will be sent to the email address connected to your Salesforce account.

 

When entering your security token, you will use your password plus your token that has been emailed to you. For instance if your password is "password" and your token "xxxxxx", you will enter "password xxxxxx". Your Security token will be saved on your mobile application and you will not have to enter it every time you login.

 

On the bottom of your screen you will find an OK button on the right-hand side. Click on that navigation button to log into your Saleforce mobile application.

 

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